We are here to help - every step of the way.
Yes! We accept all major credit cards. Every scheduled service, MUST be paid for upfront before the job is scheduled. We, however, do not accept cash, check, or money orders for the move or the deposit. This is a policy to ensure the customer stays protected throughout each and every move and to ensure that all taxes are kept in accordance with the IRS and local state laws. Great question!
Yes! We can help with your Airbnb rental. Please choose the "Airbnb" option for specific services catered to rentals. Please let us know exactly what you would like us to do and we can handle all of it for the same price structure located in the book now feature. It's that simple :)
Typically no, our customers usually book at least 1-2 weeks before a job is scheduled to be performed. With this being said, we can typically accommodate 24 hours notice. We appreciate your understanding and look forward to earning your business as a repeat customer.
It's simply cheaper for the customer this way. We actually have provided a way to decrease the costs to the customer by creating a partnership with each of the trucking companies. With this in mind, costs are significantly cheaper so we can focus on providing the labor portion while partnering with a local trucking company for the move. We can help with load, unload, pack, assembly, and so much more. These costs are passed on to you, the customer, as a result. No hidden fees, no driving costs, just simple transparent pricing.
This is what sets us apart from the rest of the competition. We provide a no-questions asked refund up until 24 hours before any service is due. Need to reschedule? No problem, you can do so through the text or email confirmation that you received. As always, you can reach out to our support team anytime, 6 days a week to help with your upcoming appointments.
Clean small appliances inside & outside
Including microwave, coffee machine, toaster
Includes stainless steel, one of each
Including walls and glass partitions
Including doorknobs, rails, and light switches
Please leave new clean bags and instruct cleaners where to leave waste
Please leave clean sheets on bed
Customer MUST provide vacuum(s). Our crews try to minimize any chance of cross-contamination and therefore ask our customer's to understand this safety precaution.
· Wash/dry linens and towels only (one load).
· Clean small appliances inside & outside
· Including microwave, coffee machine, toaster
· Clean range top and surface
· Clean, wipe, and shine sink(s)
· Clean surfaces of fridge, oven, and dishwasher
· Includes stainless steel, one of each
· Clean all counter-top surfaces
· Spot clean of exterior cupboards oven & other kitchen furniture
· Full cleaning of shower and bathtub
· Including walls and glass partitions
· Spot clean shine mirrors, sink(s), chrome and tiles
· Scrub and sanitize toilet
· Spot clean exterior of cabinets
· Clean counter top surfaces
· Wipe and sanitize touch points
· Including doorknobs, rails, and light switches
· Spot clean mirrors
· Spot clean interior windows for obvious smudges
· Vacuum carpets and/or sweep and mop floors
· Empty waste-baskets and replace bags
· Please leave new clean bags and instruct cleaners where to leave waste
· Change linen & make beds
· Please leave clean sheets on bed
Customer provides vacuum to avoid cross-contamination between homes.
Great question! We average 20-30% cheaper than local competitors. When on the booking page, each service automatically calculates how much you are expected to pay for the requested items.
Yes. Any crew member that enters your home for any of the services requested or handles your items are properly-trained.
At MovePRO, one of the ways that we can offer such a significant discount from the competition is that the customer provides the equipment or tools necessary for the job. There are also safety reasons for this response. Given the recent events, by using the customer’s own cleaning products, , and labor needs, we can do our best to keep cross-contamination from occurring.
Yes, but how much protection you have and its cost to you depend upon the “valuation” option you choose – Basic Protection/ Released Value Liability (60 cents per pound per article, 30 cents per pound per article in Illinois), or Full-Value Protection based on the dollar amount you declare. Ensure that you accurately value your belongings so that you are covered appropriately. We also recommend that you speak with your insurance agent about your Home Owner’s Policy to see if you have any coverage for your belongings during a move.
Basic coverage, which is provided at no additional charge means that our maximum liability for loss or damage to any article in your shipment is 60/30 cents multiplied by the weight of the article. What does that mean? If you have a 50” flat screen TV that weighs 25 lbs. you will receive $15.15 to cover the damage. Our crews do everything they can to prevent damage to your belongings but in the rare instances where items incur damage, it is important to understand the type of coverage you have. Valuation does work a little differently if you have a local vs. a long distance move. So, if you have any additional questions, be sure to ask one of our moving experts.
It's always best to check with local, state, & federal laws, but we have listed a few things to make the process more transparent. Hazardous items that pose a potential risk while in transit should not be packed into your shipment. Items considered hazardous include: aerosol cans, ammonia, ammunition, car batteries, charcoal/lighter fluid, charged scuba tanks, chemistry sets, cleaning solvents, darkroom chemicals, fertilizer, fire extinguishers, fireworks, fuels/oils, household batteries, kerosene, liquid bleach, loaded guns, matches, nail polish/remover, paint thinners, paints/varnishes, pesticides, poisons, pool chemicals, propane tanks, rubbing alcohol, sterno fuel, and weed killer. Perishable items such as food without adequate preservation, frozen foods, open or half-used foods, plants, produce and refrigerated foods should not go on the truck. Personal items of great sentimental value or importance should travel with you. If you have any questions about certain household items before your move, just ask one of our team members!